I've suffered disk drive crashes plenty of times, and I'm guilty of not backing stuff up.
I actually have several crashed drives at Pr3++yG33kyTh1ng World Wide Amalgamated Corporate Head Quarters which I intend to keep until technology develops to revive them, much like I intend to have my own head frozen in the event my daily exfoliation and moisturization process begins to deliver less-than-stunning results.
Anyway, I have felt, both personally and professionally, the loss associated with a data repository failure.
While I have always turned to friends, co-workers and alcohol (sometimes a combination of the three) in order to deal with my grief maturely, I had wondered, until this morning, if there was a more well-defined mechanism.
It turns out there is for clients of Drive Savers, a company which specializes in data recovery.
I think the technical process of recovering data from failed hardware is fascinating and I've often considered moving into the "Data Recovery" business, but mostly for the off chance that the data which needs to be recovered has simply been stolen, leading me on an action-packed chase across the globe after an international band of data thieves with accents so I could make smart-assed comments like Bruce Willis would do. If Bruce Willis was into data recovery, you know.
Apparently Drive Savers is not hiring action heroes at this time, unfortunately.
The point I was originally flailing at is that they do have, on staff, full time, a professional "Data Loss Counselor".
This person basically listens to the customer as they discuss their loss. Working in data recovery, they can also recommend options to get the data back. In the event this is impossible, however, the Data Loss Counselor is also a certified grief counselor.
In an interview she said she hears from distraught people constantly, sometimes from one panicked I.T. guy one day and then from another at the same company on the next day because the first guy got fired and all the broken stuff got turned over to someone else.
It must be enormously stressful to hear from users in this kind of distress all day, every day, as a function of one's job.
It also has to look seriously sweet on a resume.
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