Pr3++yG33kyTh1ng

Please allow me to share with you the sad tale of Work Order #16,420.
For me, it started yesterday morning when a Project Lead emailed me. Actually, she forwarded me an email from one of her minions about not being able to log in.
"Does this user have a Citrix account?" was the question tacked up at the top.
I've gotten that question and variations of it for years and I still have to suppress the urge to lecture. Part of me (the smug and condescending part) wants to explain that "No, the user does not have a 'Citrix account'" and then to press on with "Nor do you or I have 'Citrix accounts' nor any other user in this company or any other company with a deployment of Microsoft Active Directory and 25% of a clue, Madam."
What I would like for them to understand is that Citrix uses the domain account, fully leveraging Microsoft's authentication. That knowledge, combined with an email from the user in question sent through a Microsoft Exchange email server (forwarded to me -- OMG) would provide instant, non-tech-hassling assurance that yes, the user -- by having the ability to send an email complaining about anything -- must have a 'Citrix account'.
But what I answered was, "Sure. I'll check."
But I didn't do anything through Citrix. Instead, as logic would dictate, I checked the domain.
The account was there.
The account was disabled.
There was a note on the account from a co-worker which read "Disabled 01-02-07 Work Order #16,420". I'd like to say my co-worker is awesome for leaving this note.
Anyway, I typed up a reply to the Project Lead which simply read, "The account has been disabled per Work Order #16,420".
Before hitting [Send], I decided to research this Work Order myself.
It was a standard request to disable the accounts of contractors who are no longer with the company. There were a few that were processed at the beginning of this month.
Work Order #16,420 (and I swear that is the actual number) was actually submitted by the same Project Lead who inquired the following day why one of the accounts wasn't working. Specifically, the 'Citrix account'.